Flower Delivery Canberra understands that purchasing fresh flowers and gifts for friends and loved ones is a very important decision and the process should be as easy and as enjoyable as possible! Below are the most frequently asked questions by our customers. If your question isn\u2019t answered here, please contact us.<\/p>\n\n\n\n
If you haven\u2019t received an order confirmation and are simply wanting to know that your order has been received by Flower Delivery Canberra, please contact our friendly Customer Service Team on 1300 310 498. We can easily email you confirmation of the order if there has been a system glitch preventing us from sending confirmation the first time around.<\/p>\n\n\n\n
Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we don\u2019t have the ability to track your order and so, therefore, are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email, or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at one time.<\/p>\n\n\n\n
Should you have reason to be concerned that your order hasn\u2019t been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they aren\u2019t in receipt of their gift. Be sure to have them check that it hasn\u2019t been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasn\u2019t phoned you immediately upon receipt. Should the address be correct and you\u2019ve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further.r.<\/p>\n\n\n\n
We offer our customers the opportunity to upgrade selected bouquets and arrangements from the standard size (as pictured) to our classic or deluxe sizing. An upgrade enables our Flower Delivery Canberra to individually select more beautiful blooms to add to your chosen item to the value paid.<\/p>\n\n\n\n
If you are dissatisfied with the quality of the flowers or gift received, we kindly ask that you contact our Quality Team for review within 72 hours from the time of purchase. A photograph of the flowers or gift is requested in order for us to review the quality issue and educate our florists. A response to quality issues is usually given within 24 hours of receiving the photo.<\/p>\n\n\n\n
In the case of a non-delivery, we require notification within 1 month of the order being sent. We will however always look at things on a case-by-case basis and in that instance, redelivery or refund may be offered. Please contact us about your non-delivery.<\/p>\n\n\n\n
Refunds are processed within 3 \u2013 5 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account depending on their method of payment. If you have requested a refund you will not be charged any cancellation fees.<\/p>\n\n\n\n
Same Day Delivery – Monday to Friday:<\/strong><\/p>\n\n\n\n Orders must be received before 2:00 p.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00 am and 7:00 pm and flower deliveries to work addresses usually occur between 9:00 am and 5:00 pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother’s Day, Valentine’s Day, and Christmas.<\/p>\n\n\n\n There are some locations due to their remoteness that cannot be guaranteed for same-day delivery. If this is the case Petals will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our Flower Delivery Canberra may contact the recipient to arrange. If you don\u2019t want the recipient to be called please nominate yourself as the primary contact.<\/p>\n\n\n\n Whilst Flower Delivery Canberra offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM, or ASAP) it is not possible to guarantee that these times will be achieved. Flower Delivery Canberra uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).<\/p>\n\n\n\n If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, Flower Delivery Canberra strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.<\/p>\n\n\n\n Same Day Delivery – Saturday:<\/strong><\/p>\n\n\n\n Orders must be received before 10:00 a.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. Flower deliveries to residential addresses usually occur between 9:00 am and 3:00 pm and flower deliveries to work addresses usually occur between 9:00 am and 5:00 pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother’s Day, Valentine’s Day, and Christmas.<\/p>\n\n\n\n There are some locations due to their remoteness that cannot be guaranteed for same-day delivery. If this is the case Petals will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our Flower Delivery Canberra may contact the recipient to arrange. If you don\u2019t want the recipient to be called please nominate yourself as the primary contact.<\/p>\n\n\n\n Whilst Flower Delivery Canberra offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM, or ASAP) it is not possible to guarantee that these times will be achieved. Flower Delivery Canberra uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).<\/p>\n\n\n\n If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, Flower Delivery Canberra strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.<\/p>\n\n\n\n Sunday & Remote Locations:<\/strong><\/p>\n\n\n\n Deliveries to remote delivery areas may not be same-day guaranteed. We cannot guarantee Sunday deliveries, however, we will always try our very best to get it there as requested. *These cut-off times do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day, and Christmas.<\/p>\n\n\n\n Flower Delivery Canberra can same-day deliver orders on Saturday throughout Australia if they are placed with Flower Delivery Canberra before 10.00 am in the recipient’s time zone. Flower Delivery Canberra cannot always deliver orders on Sundays (with the exception of Mother\u2019s Day Sunday). If Sunday delivery is preferred, it is advised that you contact Flower Delivery Canberra directly to make arrangements for Sunday delivery.<\/p>\n\n\n\n In most cases, Flower Delivery Canberra is unable to deliver orders on public holidays. It is advised that you contact OFlower Delivery Canberra directly to make requests for delivery on public holidays.<\/p>\n\n\n\n Whilst Flower Delivery Canberra offers customers the opportunity to nominate a preferred time of delivery (i.e. AM or PM) it is not possible to guarantee that these times will be achieved. We deliver up to 5 pm for business addresses and 7 pm for residences. Flower Delivery Canberra uses a network of local florists around the world to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times). If a delivery should not be made after a certain time (for example, if the recipient is leaving the hospital or leaves work at a certain time) please provide an alternative delivery address so that the flowers can be delivered elsewhere.<\/p>\n\n\n\n Our florists are experienced in delivering flowers to hospitals but will do so in accordance with hospital policies. Some common policies are:<\/p>\n\n\n\n Please check with the hospital, before ordering your flowers for delivery.<\/p>\n\n\n\n Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.<\/p>\n\n\n\n For more information on delivery area restrictions, please read our Delivery Information.<\/p>\n\n\n\n Charges in addition to handling (already included in the price on our website) and service fees may apply to some orders. If an order has to be re-delivered due to (for example) the recipient not being at the delivery address or the wrong delivery details, an additional charge will be incurred.\u00a0Please Note:<\/strong>\u00a0In the event of additional charges applying, Flower Delivery Canberra will contact the purchasing customer to notify them of any changes to their purchase price.<\/p>\n\n\n\n Yes. However, alcohol selections are not guaranteed to be delivered. Flower Delivery Canberra will make every effort to complete the order as requested. In some cases, circumstances arise out of the control of Flower Delivery Canberra that restricts the delivery of alcohol. Restrictions include (but are not limited to):<\/p>\n\n\n\n If you place an order that includes alcohol and Flower Delivery Canberra is not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.<\/p>\n\n\n\n Yes. Flower Delivery Canberra has several products that include gourmet food or other gift items. Flower Delivery Canberra will make every effort to complete the order as requested. However, Flower Delivery Canberra does not always guarantee the inclusion of these items. Images shown on Flower Delivery Canberra websites are a guide only and gourmet and food products vary regionally and are not always available. Flower Delivery Canberra will make reasonable substitutions when necessary. Please refer to the Flower Delivery Canberra substitution policy for more information.<\/p>\n\n\n\n Flower Delivery Canberra can either same-day delivery or next-day delivery to over 100 countries around the world. Click here for more information on placing international flower orders online.<\/p>\n\n\n\n Please contact us and our experienced representatives will work with you to make sure that we capture your specific needs. Flower Delivery Canberra will make every effort to complete the order as requested.<\/p>\n\n\n\n Flower Delivery Canberra accepts all major credit cards including:<\/p>\n\n\n\n Yes. Flower Delivery Canberra takes the security of our customers’ credit cards very seriously. All Flower Delivery Canberra sites are secured using Thawte Digital Certificate or McAfee Secure. This ensures that all information you send online to us will be encrypted. Certificate technology allows us to decrypt the information, and view it in plain text form.<\/p>\n\n\n\n Making your Selection:<\/strong><\/p>\n\n\n\n Ordering from Flower Delivery Canberra is easy! Simply browse our selection of flowers and gifts either via the homepage of our website or any occasion categories.<\/p>\n\n\n\n Purchasing:<\/strong><\/p>\n\n\n\n Once you have made your selection, select which size you wish to order and add any special extras (like a balloon or teddy) to your shopping cart. Then proceed to the checkout.<\/p>\n\n\n\n Processing Your Payment:<\/strong><\/p>\n\n\n\n Follow the steps to complete the ‘Secure Order Form’, ensuring that you complete the * required fields. If you need to make any changes you can click on your ‘back’ button and edit your order before final submission. After reviewing your order and checking that everything is correct, click the ‘submit button to send your order to Flower Delivery Canberra for processing and delivery.<\/p>\n\n\n\n When ordering online, once you have placed your order you will be shown a confirmation page and a receipt number. Flower Delivery Canberra recommends that you either print this page or note your receipt number for future reference. When ordering online you will also receive an e-mail from Flower Delivery Canberra confirming that your order has been received. You can also request a confirmation e-mail of your order when placing your order via the telephone.<\/p>\n\n\n\n In the event that your credit card is not able to be charged, you will be notified by Flower Delivery Canberra (usually via the e-mail address you have supplied to Flower Delivery Canberra). You will then need to contact your financial institution for further assistance and\/or contact Flower Delivery Canberra to provide a different form of payment. You are certainly able to cancel or make changes to your order after it has been placed with Flower Delivery Canberra within a reasonable timeframe before delivery. Please contact us as soon as possible to make these changes. Delivery problems can occur for a number of reasons. They are usually related to the recipient of the gift not being at the address at the time of delivery, or incorrect recipient contact details supplied to Flower Delivery Canberra. Flower Delivery Canberra will always do our utmost to assist all customers with any concerns or complaints that they may have. Depending on the circumstances of the delivery issue, extra delivery and wastage charges may apply.<\/p>\n\n\n\n Our member network is comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by member florists and floral relay organisations. Please refer to our Terms and Conditions and Substitution Policy for further information.<\/p>\n\n\n\n Due to flower availability issues, our florists may find it necessary to substitute flowers, plants, gift items, or vases\/containers\/baskets. Every effort will be made by our Flower Delivery Canberra to preserve the style and color scheme of your order. All substitutions will be made of products of equal value or higher. Please refer to our Substitution Policy for more details on substitution.<\/p>\n\n\n\n Flower Delivery Canberra and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery or if incorrect or incomplete information is provided. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery or provide alternate instructions.<\/p>\n\n\n\n It is recommended that a contact phone number for the recipient be provided on the order form so that should the courier have difficulty locating the address or is having difficulties accessing a building, the courier can contact the recipient to check if they are at the location before they attempt to deliver the gift. If you do not wish the recipient to be contacted you need to provide alternative contact details. If a phone number has not been provided on the order form and the recipient is either not at the location when the delivery is made or the courier has difficulty locating the delivery address completely they may do one of the following:<\/p>\n\n\n\nCan my order be delivered on weekends and\/or public holidays?<\/h3>\n\n\n\n
Can I request a specific delivery time (eg. morning or afternoon) for my order?<\/h3>\n\n\n\n
Can you deliver to hospitals?<\/h3>\n\n\n\n
Are there any areas you cannot deliver to?<\/h3>\n\n\n\n
Will additional charges ever apply to my order?<\/h3>\n\n\n\n
Can I have alcohol sent with my order?<\/h3>\n\n\n\n
Can I have gourmet food or other gift items sent with my order?<\/h3>\n\n\n\n
How large is your delivery area around the world?<\/h3>\n\n\n\n
What if I can’t find a product I want online? Can I customise my request?<\/h3>\n\n\n\n
What payment methods can I use?<\/h3>\n\n\n\n
Can I be sure that my credit card details are secure when purchasing online through Flower Delivery Canberra?<\/h3>\n\n\n\n
How do I place my order?<\/h3>\n\n\n\n
How do I redeem my Flower Delivery Canberra voucher or promotion?<\/h3>\n\n\n\n
How can I be sure that Flower Delivery Canberra has received my order?<\/h3>\n\n\n\n
What do I do if my credit card is declined?<\/h3>\n\n\n\n
Please Note:<\/strong>\u00a0That your order will not be processed until your credit card is able to be charged the full amount of your order. Your order will be placed on hold until further notice by Flower Delivery Canberra.<\/p>\n\n\n\nHow do I make changes to my order or cancel my order after I have already placed it?<\/h3>\n\n\n\n
Please Note:<\/strong>\u00a0If e-mailing details of your changes to Flower Delivery Canberra, you will need to include your order receipt\/ order number in the subject line of your e-mail.<\/p>\n\n\n\nWhat happens if there are delivery issues or other problems with my order?<\/h3>\n\n\n\n
Why do you need to substitute sometimes?<\/h3>\n\n\n\n
What happens if the recipient of my gift is not there to receive the order I placed?<\/h3>\n\n\n\n
Does Flower Delivery Canberra store any personal information about me or the recipient of my gift?<\/h3>\n\n\n\n